“Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.” That famous Ferris Bueller quote from the movie Ferris Bueller’s Day Off has stood the test of time; and it relates well to the mobility features that the Avaya IP Office provides. We all have days and circumstances which require us to be away from the office, whether it be for other business or personal reasons. However, if we can stay more connected, collaborative, and efficient in just one more facet of life, it helps remove stress and the possibility of not providing the best service to our clients and colleagues at the same time. In this case, the Avaya IP Office Mobile Call Control feature can allow for just that during those times when we’re out of the office.
Mobile Call control is easy to configure for users on the system, and relatively easy to operate too. When a user on the IP Office receives a twinned call to their mobile device, Mobile Call Control allows them to transfer or conference that call with another internal and/or external party. The feature uses the IP Office FNE service short codes to give the twinned mobile device this ability. To operate the function, all the user needs to do is press the * * (Star, Star) on their mobile dial pad while on the call. This will put the original call on hold and return dial tone (IP Office system dial tone) to the mobile user. At this point the user can dial another extension on the IP Office for the purpose of a blind or supervised transfer, or for the purpose of initiating an ad-hoc conference. Remember that the mobile user must be aware of the configured short codes for conferencing and other FNE features to best utilize the feature. Likewise, if the mobile user wanted to initiate an ad-hoc conference or transfer with an external party, the feature would work as well, depending if the system configuration is set to allow off-premise transfers. Also, any other short codes built in the IP Office can be used when accessing this feature as well. This can make access control systems and paging systems much more versatile as well since they can be controlled from the mobile device.
There are some pre-requisites that are necessary for Mobile Call Control to work as well. The most important requirement is that the IP Office is using trunks that support clearing supervision. This means that a PRI, BRI, or SIP (RFC2833) trunks must be in the IP Office for the FNE service to function. Also, this feature is NOT supported on Legacy Avaya PRI carrier cards.
Here’s how to setup a Mobile Call Control user:
- Navigate to the specified user in IP Office Manager
- Click on the users mobility tab and check the box for “Mobility Features”
- Make sure the user has a Mobile twinned number that matches the user’s mobile device number
- Check the “Mobile Call Control” box for this user (See the image below for more information)
So go ahead and be a more effective and efficient multitasker when not in the office, and all the while give your clients or coworkers the best support and service as well. Remember there aren’t many limits on what this feature can allow you to do with your telephony solution on the Avaya IP Office platform. I know of customers who even utilize the FNE service and short codes to start the coffee maker at the office on the way in to work in the morning. Who doesn’t love a hot cup of Joe as soon as they arrive at the office! Enjoy!