By: Derrick Chin On: November 26, 2018 In: Oracle, Service Cloud Comments: 0

Have you remembered to set your organization’s Holidays in Oracle Service Cloud for the new year? If not, we have just the video for you! Watch our latest tips and tricks video to refresh your memory on setting Holidays.

Holidays

This video will cover:

  1. Setting up Holidays
  2. Adding Holidays to SLA’s
  3. Adding Holidays to Chat Hours

If you have creative or interesting ways you use Holidays, please share in the comments below.

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March 20, 3pm EDT

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