Colin Doggett | CPI - Contact Center, CRM, and Enterprise Phone Solutions

Oracle Policy Automation vs. Ask a Question

By: Colin Doggett On: February 13, 2019 In: Oracle, Service Cloud Comments: 0

When does Oracle Policy Automation represent a better solution than an Ask a Question Form?

Keep You Contact Center Staff Smiling During This Season of Cheer

Keep Your Contact Center Staff Smiling During this Season of Cheer

By: Colin Doggett On: November 13, 2018 In: Oracle, Service Cloud Comments: 0

Oracle Service Cloud Video: Is It the Right Time for Oracle Policy Automation?

By: Colin Doggett On: August 23, 2018 In: Oracle, Service Cloud Comments: 0

August's Ask the Experts webinar focused on Oracle Policy Automation. I wanted to share a few highlights on the topic as well as the recording of the webinar. I hope you find the information helpful and insightful!

Keep Your Contact Center Staff Smiling During this Season of Cheer

By: Colin Doggett On: December 15, 2017 In: Contact Center Comments: 0

Technology and People – Why is Change Hard?

By: Colin Doggett On: October 24, 2017 In: Contact Center Comments: 0

Questions to Ask before Purchasing Contact Center Technology – Enter Into the Ice Cream Shop

By: Colin Doggett On: February 24, 2017 In: Contact Center Comments: 0

Are There Data Monsters Hiding in Your Contact Center?

By: Colin Doggett On: December 01, 2016 In: Contact Center Comments: 0

The Office Olympian

By: Colin Doggett On: August 17, 2016 In: Contact Center Comments: 0

Rockets and Contact Centers

By: Colin Doggett On: June 03, 2016 In: Contact Center Comments: 0

Stepping Out of Your Contact Center’s Data Dungeon

By: Colin Doggett On: February 18, 2016 In: Contact Center Comments: 0

Oracle Policy Automation vs. Ask a Question

Keep Your Contact Center Staff Smiling During this Season of Cheer

Oracle Service Cloud Video: Is It the Right Time for Oracle Policy Automation?

Keep Your Contact Center Staff Smiling During this Season of Cheer

Technology and People – Why is Change Hard?

Questions to Ask before Purchasing Contact Center Technology – Enter Into the Ice Cream Shop

Are There Data Monsters Hiding in Your Contact Center?

The Office Olympian

Rockets and Contact Centers

Stepping Out of Your Contact Center’s Data Dungeon

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