Government Solutions

Modernizing how Government Agencies Work Together and Communicate with their Citizens

CPI helps government agencies keep pace and deliver on mission

Government agencies are at a crossroads. Many have outdated phone systems and legacy IT platforms that just don’t work with up-to-date technologies. At the same time, Citizens have expectations that are being set by Amazon, Apple and others. Shrinking budgets and resources are compounding these problems.

How do you make the pivot? CPI.Solutions helps government agencies modernize the way they interact with their citizens.

Cloud & On-Premise Solutions

Enterprise Phone Systems

for Government Agencies

  • Unified Communications
  • Enterprise Scale / Multi-Location
  • E911
  • Integration
  • Mission-Critical Communications
  • Mobility and Collaboration
  • Redundancy
  • Video Conferencing
  • IP Telephony
  • Cabling
  • Faxing
  • Call Accounting

Contact Center Solutions

for Government Agencies

  • Multi-Channel Routing
  • Real-Time and Historical Reporting
  • Workforce Optimization
  • Business Process Automation
  • Proactive Chat
  • Recording and Quality Management
  • Knowledge Management
  • Web Self-Service
  • Outbound Dialing
  • Integrations to Other Systems
  • Unified Agent Desktop
  • Co-Browsing

CRM Solutions

for Government Agencies

  • 360 Degree View
  • Web Self-Service
  • Social Engagement
  • Proactive Chat
  • Analytics
  • Guided Resolution
  • Customer Engagement
  • Inbound Email
  • Co-Browse
  • Mobile

CPI.Solutions is

Small-Disadvantaged-Business
Veteran Owned

Contracting Vehicles

  • SeaPorte
  • NASA SEWP
  • GSA Schedule IT-70
  • GSA Connections
  • GSA 8(a) STARS
  • GSA Enterprise Infrastructure Solutions (EIS)

Security Experience

  • JITC
  • FEDRAMP
  • NIST
  • FISMA

Services

At CPI, we are passionate about helping people and organizations transform the way they interact with their customers and team.

Technology Platforms

Success Story

The United States Coast Guard

CPI centralizes 11 United States Coast Guard IT Contact Centers, resulting in a reduction in technology costs and streamlining operational efficiency

CPI is Trusted by Government Agencies around the United States, Including:

Featured Blog Posts