By: The CPI Team On: June 29, 2011 In: Interactive Intelligence Comments: 0

Here’s an important announcement we received this week from Interactive Intelligence:
“Interactive Intelligence Customer Interaction Center® (CIC) 2.4 and Enterprise Interaction Center® (EIC) 2.4 products were scheduled to reach end of life (EOL) on June 26, 2011. Interactive Intelligence has extended the EOL date to December 31, 2011. ‘End of life’ status occurs three years after the last ship date of a product version.”

As we’ve discussed in other blog posts, Interactive has announced CIC “Four.0”. There are some very exciting features coming. Some of you may be wondering, “Should we skip 3.0 and go straight to Four.0?” Great question – we can make a case both ways depending on your specific situation.

Let’s say you are a customer running CIC 2.4. Here are some things to consider:

  • Waiting for Four.0 will give you access to the latest features and most powerful functionality
  • We don’t yet have a firm release date for Four.0 and the initial release may not include all of the features your organization leverages (such as Interaction Recorder, Dialer, etc.). Those may come in the early service updates to Four.0. You need to take this into account in planning your schedule for your upgrade.
  • CIC 3.0 is currently a very stable platform. If you are running CIC 2.4, we highly recommend 3.0.

If you have any questions about your release or upgrade, please give us a call.