By: Chris Dellen On: October 12, 2012 In: Contact Center, Queued IN Comments: 0

We, at CPI, are thrilled to be hosting a new quarterly Lunch & Learn event, Queued IN, for contact center professionals.  There are so many exciting things happening right now in the contact center world.  We want to help give you an edge with powerful and current industry information to empower your agents to provide a more remarkable customer experience.

At our next Lunch & Learn, we will be discussing current contact center best practices that you can implement immediately.  But, we want this event to be more than just that.  We want it to be a place where the best local contact center minds can come together to network and share real-world experiences from the trenches.

At our upcoming event, contact center guru, Rebecca Gibson, will be talking about today’s IVR best practices.  Wait you say, hasn’t the IVR been around since the beginning? YES, but the game has changed significantly!  Did you know that there are social websites today where your customers are publicly rating the effectiveness of your IVR?  As a matter of fact, the IVR is one of the single largest factors of customer angst!

When you attend our upcoming session, you will walk away with:

  • Insights on how your customers are using social websites to rate the friendliness of your IVR
  • Evaluation toolkit you can use to assess how customer friendly your IVR really is
  • Understanding of best practices for IVR design that can dramatically improve customer satisfaction before even talking to one of your agents

Below you will find the event information and registration links that will allow you to reserve your FREE ticket to Queued IN’s upcoming Lunch & Learn events in Indianapolis and Cincinnati. Once you have registered you will entered in a drawing to win an iPod Touch!  Limited seating is available, so register today. We look forward to seeing you then!

Queued IN


Reserve your FREE ticket to Queued IN Indy’s Lunch and Learn

When: Wednesday, November 7, 2012
11:30 am – 1:30 pm

Where: Indiana Wesleyan University
3777 Priority Way South Drive
Indianapolis, IN 46240



Reserve your FREE ticket to Queued IN Cincinnati’s Lunch and Learn

When: Thursday, November 8, 2012
11:30 am – 1:30 pm

Where: Indiana Wesleyan University
9286 Schulze Drive
West Chester, OH 45069