Bpm’online, a global vendor of enterprise software for business process management and CRM, and CPI.Solutions, a company specializing in helping organizations connect, engage, and collaborate with their customers, announced a strategic partnership, which includes a joint, collaborative go-to market effort that will bring increased value to customers of both companies.
Sharing common values of excellence, expertise and innovation, CPI.Solutions and bpm’online are committed to empowering clients with the best-of-breed CRM technology that helps businesses manage the complete customer journey and deliver an excellent customer experience. With the SaaS market to surpass $112.8 billion by 2019, cloud-based CRM solutions will accelerate digital transformation and provide companies with the needed level of agility and flexibility to constantly reinvent their organizations.
“The velocity of change in today’s world is happening at a ridiculous pace. Long-term success isn’t being determined by organizations who have the best product or solution, but those who can evolve faster than anyone else in order to meet customer demands.
A roadblock that will be the death knell for many organizations is older, cumbersome technology that has them literally frozen in time. Our mission at CPI.Solutions is to enable our customers with technology that will help them evolve, fast.
We are thrilled with our new partnership with bpm’online, an industry leading technology that enables companies to manage their customer’s journey across marketing, sales, and service and is built on a business process engine that empowers organizations to keep pace with their modern customers.”
Chris Dellen | VP of Marketing | CPI.Solutions
Bpm’online products include out-of-the-box best practice processes for marketing, sales, and service which make it easy for businesses to jump start using the system and implement top tier processes in their day-to-day operations for enhanced customer journeys. Unlike traditional CRM systems, bpm’online allows for managing customer-facing processes quickly and easily equipping companies with the agility needed to constantly test different approaches and define the most efficient ways of communicating with clients.
“In today’s highly competitive business environment, more and more companies demand for intelligent CRM solutions to help them streamline customer-facing processes and gain a genuine competitive advantage to boost profits and more effectively engage their customers.
With a strategic alliance of CPI.Solutions and bpm’online, more businesses worldwide will have an opportunity to benefit from the top-notch intelligent tools designed to streamline, orchestrate and automate key business processes.”
Alexander Donchuk | Global Channel Director | bpm’online
Over 120,000 business professionals around the world rely on CPI.Solutions to power their connections so they can engage, collaborate and take care of their customers.
What We Provide Our Customers
Real-world, best-of-breed Contact Center, Enterprise Phone Systems, CRM and Collaboration Solutions through a combination of our
- Unique design sense
- Unparalleled domain knowledge
- Uncommon drive to challenge the status quo
For more information, visit: www.CPI.Solutions
Bpm’online is a global vendor of enterprise software for business process management and CRM. The beauty and the core value of bpm’online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm’online’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant. Today, the company serves thousands of customers worldwide.
For more information, visit: www.bpmonline.com