This just in from Genesys – ” Malicious Worm WannaCry (or WannaCrypt) was released.”

On May 12, 2017, a malicious worm known as WannaCry (or WannaCrypt) was released and propagated through computers across over 150 countries.

This ransomware worm can infect most versions Microsoft Windows machines, including ones that run currently supported CIC PureConnect versions. Please see KB article 1623 that links to the latest fixes available from Microsoft.

These fixes have been validated by Genesys. We strongly suggest you immediately apply these patches in your environment. If you have any questions, please don’t hesitate to reach out.