By: Christy Green On: June 21, 2018 In: Oracle, Service Cloud Comments: 0

June’s Ask the Experts webinar focused on Expanding Digital Engagement Channels. I wanted to share a few highlights on the topic as well as the recording of the webinar.  I hope you find the information helpful and insightful!

Adding new digital engagement channels such as chat or messaging can help your organization interact with its customers when they want, how they want.

  • Offer the right channel at the right time
  • Reduce costly phone calls
  • Help customers more efficiently
  • Proactively reach your customers via two-way outbound notifications
  • Shorten resolution time with multimedia calls
  • Increase your website conversions
  • Make facebook messages actionable

Register to download the slide deck!

Have questions about Expanding Channels? Reach out to me. I’d love to chat with you.

Thanks for reading/watching!

Ask CPI's Oracle Service Cloud Experts