By: Derrick Chin On: January 18, 2018 In: Oracle, Service Cloud Comments: 0

Do you understand how to optimize chat for your call center? Watch our short video to see how your organization can enhance its use of chat.

Here are a few topics covered in the video:

  1. Standard text for chat
  2. Automated messaging for chat
  3. Balancing chat, email, and phone queues
    • Determine if the available tools fit the use case for the chat queue.
    • Is there alignment in the phone and chat queues?
    • Balancing customer experience with agent utilization.

Have some of these issues popped up in your call center? Would you like to know more about utilizing chat? If so, reach out to me. I’d love to chat with you!