By: Dave Clark On: November 25, 2019 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

The holidays are upon us once again, thankfully. Another year (and decade) has rapidly ticked away. Time for leftovers. And once January rolls around, they will be forgotten leftovers. The workplace fridge is ground zero and it hasn’t been cleaned out since… well yeah, it’s been a while. The ghosts […]

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By: Dave Clark On: September 19, 2019 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

Support for Nuance Vocalizer 5.x (Text to Speech Engine) and Nuance Recognizer 9.x (Automated Speech Recognition) ended on the Genesys PureConnect (CIC) platform for Version 2018 R1 and newer. This comes with both good and bad news. First the bad news, Recognizer 9 licenses are not compatible with newer versions […]

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By: Dave Clark On: March 05, 2019 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

There's an old adage about the person you know least well is the person inside of you. This can often apply to our internal communications systems as well. Occasionally it is good to pause and reflect on life, and figure out how we can improve the less than perfect areas and throw out the bad ones. With spring around the corner, I would like to share some cleanup ideas.

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By: Dave Clark On: August 24, 2018 In: Genesys, Interactive Intelligence, PureConnect Comments: 0
By: Dave Clark On: July 02, 2018 In: Genesys, Interactive Intelligence Comments: 0
By: Dave Clark On: October 25, 2017 In: Genesys, Interactive Intelligence, PureConnect Comments: 2