By: Christy Green On: June 19, 2019 In: Oracle, Service Cloud Comments: 0

Oracle Service Cloud Release 19B has been unveiled, and it includes some exciting new enhancements and features!

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By: Colin Doggett On: May 28, 2019 In: Oracle, Service Cloud Comments: 0

Every day we take security into consideration as we go through our daily lives. You lock our doors, secure our credit cards and monitor the world around us. But how are you taking steps to secure your CRM?

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By: Chris Dellen On: May 24, 2019 In: CPI Comments: 0

Merger of consulting firm, 45 North, into CPI.Solutions creates a new industry leader and unprecedented depth in delivering holistic Customer Experience Solutions We are excited to announce that we recently acquired 45 North Solutions, a Bozeman, Montana-based software development company. Please join us in welcoming 45 North – the newest […]

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By: Sasha Ray On: May 23, 2019 In: Contact Center Comments: 0

Over the years, I have worked with a variety of retail clients to implement an online contact strategy.  Across the industry, the story is the same. The buyer behavior is continually changing.  So where are they now? To understand the changes that are going on today, we need to account […]

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By: David Currier On: May 03, 2019 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

Configuring web chat in PureConnect can seem a bit confusing, especially if you want queue-specific logic or messages. Fortunately, Genesys has a handy technical reference to help demystify the process.

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By: Jimmie Chevrier On: April 23, 2019 In: Contact Center Comments: 0

Let’s face it. Even the most technologically savvy of us need some occasional assistance. It could be something as simple as making a purchase online or just information gathering. Or it could be significantly more complex like when your technology fails you and you don’t know how to fix it. […]

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By: Derrick Chin On: March 28, 2019 In: Oracle, Service Cloud Comments: 0

March Ask the Experts webinar focused on optimizing Oracle Service Cloud for your companies needs.  Here's a recording of the webinar and a few highlights on the topic as well.

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By: Norman Seto On: March 20, 2019 In: Contact Center Comments: 0

Today your prospects visiting your website are well informed and expect to have things with urgency and convenience in mind. Many are already educated on your offerings which means that there’s a high likelihood of many site visitors being in buying mode upon entry – aka Hot Leads! Your spend […]

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By: Christy Green On: March 06, 2019 In: Oracle, Service Cloud Comments: 0

Check out the latest updates to Oracle Service Cloud Release 18D. Here is the video and highlights of release 18D!

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By: Dave Clark On: March 05, 2019 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

There's an old adage about the person you know least well is the person inside of you. This can often apply to our internal communications systems as well. Occasionally it is good to pause and reflect on life, and figure out how we can improve the less than perfect areas and throw out the bad ones. With spring around the corner, I would like to share some cleanup ideas.

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