By: Derrick Chin On: March 04, 2018 In: Oracle, Service Cloud Comments: 0
By: Jimi Vorhees On: January 30, 2018 In: Avaya Comments: 0

I follow the security rule of not writing down my passwords, but I have so many that now and then I forget one.  If you find you can’t remember your Avaya IP Office personal voicemail password, here's how to change it (have your system administrator follow the steps below).

Read more
By: Derrick Chin On: January 18, 2018 In: Oracle, Service Cloud Comments: 0

Do you understand how to optimize chat for your call center? Watch our short video to see how your organization can enhance its use of chat.

Read more
By: Mike Stettler On: January 07, 2018 In: Contact Center Comments: 0
By: Debbi Smith On: December 15, 2017 In: Avaya Comments: 0
By: Colin Doggett On: December 15, 2017 In: Contact Center Comments: 0
By: Christy Green On: December 08, 2017 In: Oracle, Service Cloud Comments: 0

These two videos are only 4-6 minutes long and provide an easy-to-follow overview of the exciting new capabilities that have been released in Oracle Service Cloud 17D.

Read more
By: Beth Fuson On: November 27, 2017 In: CPI Comments: 0

Are you prepared for the inevitable? Change is never easy, but it doesn’t have to be tough. Here is a short checklist of tasks associated with planning for changes to your communications (whether for technology enhancements, disaster recovery or digital transformation):

Read more
By: Chris Dellen On: November 27, 2017 In: CPI Comments: 0

Bpm'online, a global vendor of enterprise software for business process management and CRM, and CPI.Solutions, a company specializing in helping organizations connect, engage, and collaborate with their customers, announced a strategic partnership, which  includes a joint, collaborative go-to market effort that will bring increased value to customers of both companies.

Read more
By: Derrick Chin On: November 15, 2017 In: Oracle, Service Cloud Comments: 0

On average, your contact center is likely sending thousands of responses to customers every week. Do you struggle to provide consistent answers to customer responses? Could utilizing standard text help you?

Read more