By: Mike Stettler On: October 31, 2017 In: Contact Center Comments: 0
By: Derrick Chin On: October 27, 2017 In: Oracle, Service Cloud Comments: 0

Managing user accounts can be tricky. User accounts need to have the proper Profiles and Groups to ensure that they have appropriate permissions. In addition, it is also important to have a plan for dealing with the inevitable “Non-Active” accounts.

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By: Debbi Smith On: October 26, 2017 In: Avaya Comments: 0

It’s almost that time of year – time to “fall back” and change our clocks. This year we’ll set our clocks one hour back on November 5 at 2:00 am. If you come in the office and find your phones are displaying the wrong time, you will need to change the time on the IP Office system. Here's how:

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By: Colin Doggett On: October 24, 2017 In: Contact Center Comments: 0
By: Debbi Smith On: July 19, 2017 In: Avaya Comments: 0
By: Chris Laughlin On: July 17, 2017 In: Contact Center Comments: 0
By: Derrick Chin On: June 14, 2017 In: Contact Center, Queued IN Comments: 0
By: Dave Williams On: May 31, 2017 In: Avaya Comments: 0

We all have days and circumstances which require us to be away from the office, whether it be for other business or personal reasons. However, if we can stay more connected, collaborative, and efficient in just one more facet of life, it helps remove stress and the possibility of not providing the best service to our clients and colleagues at the same time.

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By: Derrick Chin On: May 18, 2017 In: Contact Center Comments: 0
By: Jimi Vorhees On: May 10, 2017 In: Avaya Comments: 0

It’s May in Indianapolis and you know what that means – the Indianapolis 500! It really is a great tradition for us Hoosiers. But before you head out of the office to enjoy the race, follow these simple steps to make sure you don’t miss any important calls while you’re away from your desk.

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