April’s Ask the Experts webinar focused on Knowledge Effectiveness. I wanted to share a few highlights on the topic as well as the recording of the webinar.  I hope you find the information helpful and insightful!

March’s Ask the Experts webinar focused on Browser User Interface (BUI). I wanted to share a few highlights on the topic as well as the recording of the webinar. I hope you find the information helpful and insightful!

Do you understand how to optimize chat for your call center? Watch our short video to see how your organization can enhance its use of chat.

These two videos are only 4-6 minutes long and provide an easy-to-follow overview of the exciting new capabilities that have been released in Oracle Service Cloud 17D.

On average, your contact center is likely sending thousands of responses to customers every week. Do you struggle to provide consistent answers to customer responses? Could utilizing standard text help you?

Managing user accounts can be tricky. User accounts need to have the proper Profiles and Groups to ensure that they have appropriate permissions. In addition, it is also important to have a plan for dealing with the inevitable “Non-Active” accounts.

As of May 2017, Browser User Interface is a standard offering. How can you take advantage of this in your organization?