Oracle Service Cloud is a CRM tool that improves customer service and daily operations through the use of its service request management, knowledgebase, and customer portal. Ready2 enhances the Oracle Service Cloud CRM tool allowing for better purpose-built insight into daily activities through industry-specific analytics, a 360-view of all customer interactions with automatic routing of incoming correspondence, and a searchable, self-learning knowledgebase.
Citizens expect more from their municipalities, including easy access to report issues and faster response times. In addition to constituent and resident needs, modern municipalities are changing the workforce to better serve its residents. With CPI’s Ready2 Solution, municipality’s resources will have access to Service Requests in the office and out in the field with a knowledgebase on hand to ensure accurate and timely responses.
Capture the voice of the community
Increase visibility and provide real-time insight into service delivery
Do more with less