The holidays are upon us once again, thankfully. Another year (and decade) has rapidly ticked away....
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Read moreSometimes the right path is not the easiest one, but with CPI's Oracle Service Cloud Blog...
Read moreThe year 2020 used to seem so far away. Now it’s only a few months away....
Read moreSupport for Nuance Vocalizer 5.x (Text to Speech Engine) and Nuance Recognizer 9.x (Automated Speech Recognition)...
Read moreRelease 19C is now available! Some of the enhancements included are listed below.
Read moreHave you ever interacted with a customer service representative and it seemed like you were in...
Read moreMissing reporting data can be frustrating and more importantly, business-impacting. If you use Genesys PureConnect, you...
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