It is challenging for organizations of all sizes to work as one. The sales team is on one end of the building while the customer care team is on the other. Neither group knows what the other has said, promised or delivered to a customer. How do you connect the dots so each member of your team is on the same page, delivering a consistent customer experience?
We specialize in collaborating with organizations like yours to help simplify and streamline the process of working as one. In the end, our clients see an increase in revenue and efficiency. Are you ready to work as one?
Keep everyone on the same page – including customers
Anticipate customers’ needs
Turn chaos into a refined process
Capture and track behaviors and read Digital Body Language while simultaneously personalizing every customer experience.
Rely on a proven enterprise marketing platform. Power increased revenue and higher customer engagement.
Engage your on-the-go customers wherever they are. Deliver your content and notifications in context.
Start turning Likes and Tweets into advocacy and revenue. Connect social interaction data to campaigns and analytics.
Combine feedback and survey capabilities with outreach campaigns to understand the voice of your customers and proactively communicate with them.
Provide customers with a step-by-step guided path to resolution.
Enable agents to view a customer’s screen and assist in tasks such as eCommerce check-out or walking a customer through a process.
Augment self-service with live-agent assistance.
Expand your reach and proactively monitor and engage customers directly on social media, resolve incidents and minimize social content that can negatively impact your brand.
Equip your agents to guide customers through step-by-step troubleshooting and zero in on the right answer to resolve issues faster.
Track and analyze customer service performance, customer satisfaction and a host of key service metrics with pre-built dashboards and ad hoc reporting.
“The team at CPI has been exceptional to work with. Anyone in this industry knows that migrating to a new platform can be stressful, but the CPI team went above and beyond to provide us with highly responsive and consistently outstanding service and support. They really are top-notch!”
Greg Ewton | Senior Manager for iCare | Suddenlink
(Tell us a little about yourself, and one of our team members will be in touch soon)