Oracle Policy Automation (OPA) is an end-to-end solution for capturing, managing and maintaining complex questionnaires along with other document-based policies across channels and processes.
Determining whether Oracle Policy Automation is a good fit is always a case-by-case assessment. Oracle Policy Automation is designed as a specialized decision-making platform. While it provides the benefits of a traditional technical rules platform, it is optimized to implement complex policy logic that drives decision making and calculations.
From a general perspective, Oracle Policy Automation is well-suited to:
Oracle Policy Automation is likely to be a good fit where there are clear determinations to be made based on pre-determined rules. If the key goals can be expressed in the following ways, then Oracle Policy Automation is likely to be an excellent fit:
Oracle Service Cloud Policy Automation enables organizations in all industries to automate service processes, policies, rules and regulations to provide superior customer experiences across all channels
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